Privacy Policy

We value the privacy of your data and try to be as transparent as possible about what is done with this information. Woven Labels' Privacy Statement describes how your data is processed, protected and what rights you have.

We use your personal data:
For carrying out our activities in the best possible way, we need some personal data from our customers. Requesting this data is in accordance with the law and the following basic principles:

• We always inform you about the activities surrounding your personal data;
• We use your personal data only for the purpose of our business (for example, processing online orders, customer database, customer service, and marketing activities);
• We do not collect, use and retain more data than is necessary to achieve our described purpose;
• We collect, use and retain personal data only if there is no other way to achieve our purpose;
• In this Privacy Statement we describe what data we collect and which parties are involved.

Company name: Woven Labels
Chamber of Commerce number: 84488646
VAT number: NL003971513B83
Email: [email protected]
Website: www.wovenlabels.nl 

Woven Labels
The company Woven Labels is the custodian of the personal data made available and therefore responsible for personal data under applicable law: data protection.

Lightspeed
Woven Labels operates on a Lightspeed website template. This third party enables and to conduct our business and provides support in the processing of personal data. Lightspeed is therefore responsible to ensure that all data is adequately protected. 

Lightspeed Payments - Klarna - PayPal
To perform payments and refunds, we use third parties: Lightspeed Payments, Klarna, and PayPal. They collect personal data such as names, order numbers, and bank account numbers.

My Parcel
My Parcel (part of PostNL) is our partner for the logistics part. PostNL deliverers will deliver the online orders to the address you provided. This partner needs your name, address, and place of residence data for delivery.

We collect the following personal data:
We collect, use and share various personal data. We only use personal data in accordance with the law.

Consumer-Customer:
Contact information obtained from the customer, for example, name, (residential) address, e-mail address, telephone number, and bank account number;

We process the following personal data from website visitors;

• Information entered in the contact form;
• E-mail address for our newsletter;
• Logs about website visits (IP address).

The processing of this information is necessary when you want to use our service.

The following core activities apply to Woven Labels:
- Sales and service for customers and consumer administration.
We process your personal data to optimize the performance of our service and to maintain the customer relationship.

- Third-Party Parties
It may happen that the mentioned third parties can see your personal data. This is only applicable in order to conduct our business and to support core activities. We assure you that the information used will be handled with care and in accordance with the law.

- Marketing and sales activities and customer management
In some periods of the year, we will offer promotions on certain products. This will be made known through the mail, provided that the customer has not objected.

- Website Woven Labels
We use and process personal information on our website to perform our service and maintain contact with our customers. We also use this information to process online orders. In addition, to improve the service and website, we use personal information.

We have permission to use personal data (when necessary), for:

• The agreement between the entrepreneur and consumer;
• To represent the legitimate interest of Woven Labels and third parties.
• The legitimate interest includes the service of Woven Labels towards consumers;
• To comply with legal obligations that rest with Woven Labels.

We secure your personal information

• We take reasonable and appropriate security measures to protect our company and its associates from illegal access or alteration;
• If despite our measures, an incident occurs regarding the security of personal information, we will contact you immediately.

Right to Deletion
When Woven Labels processes your personal information, you have the right to have this data deleted. However, there are some exceptions to this:

• There is an outstanding order that has not yet been fulfilled or has already been shipped;
• There is an open issue with our customer service;
• There is still a payment obligation toward Woven Labels;
• There has been abuse (or suspected abuse) of our service within the past 5 years;
• When you have made a purchase from Woven Labels, we retain your personal information in order to process the transaction.